Returns Policy
Welcome to Al Fakhr! We strive to provide you with high-quality products and exceptional customer service. If you’re not entirely satisfied with your purchase, we’re here to help. This Returns Policy outlines the procedures for returning or exchanging items purchased from our website. Please read this policy carefully before making a return.
Return Eligibility:
To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
Returns must be initiated within [14] days of the purchase date.
Certain items, such as [list of non-returnable items], are not eligible for return due to health and safety reasons.
Return Process:
Contact Us: Before initiating a return, please contact our customer support team at info@alfakhr.co.uk to notify us of your intent to return an item. Provide your order number, item details, and reason for the return.
Return Authorisation: Once your return request is approved, we will provide you with a Return Authorisation (RA) number and instructions for returning the item.
Packaging: Securely package the item to be returned, ensuring that it’s protected during transit to avoid damage.
Include RA Number: Include the provided RA number on the outside of the package and any relevant paperwork inside the package.
Shipping: Ship the package to the address provided in the return instructions. You are responsible for the return shipping costs unless the return is due to an error on our part.
Refund or Exchange:
Refunds: Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be processed to your original payment method within [28] business days. Please note that shipping costs are non-refundable.
Exchanges:
If you wish to exchange an item for a different size, color, or product, please indicate your preference when contacting us. Exchanges are subject to availability. If the requested exchange item is unavailable, we will process a refund instead.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within [7] days of receiving the item. Provide detailed information and photos of the damage or defect. We will assess the situation and provide instructions for returning the item or resolving the issue.
Cancellations:
Order cancellations are only possible before the item is shipped. If you wish to cancel your order, please contact us as soon as possible. If the item has already been shipped, you will need to follow the return process outlined above.
Contact Us:
If you have any questions or concerns about our Returns Policy or the return process, please reach out to our customer support team at info@alfakhr.co.uk We are here to assist you and ensure your satisfaction.
Thank you for choosing Al Fakhr. We value your trust and are committed to making your shopping experience enjoyable and hassle-free.